sbobet Privacy
Policy

sbobet ("we", "us", "our") operates the online betting and casino platform accessible at https://sbobet.vu. This Privacy Policy describes how sbobet collects, uses, stores, shares, and protects personal information provided by users ("you", "your", "player") when you access or use any part of the sbobet platform — including account registration, placing bets, accessing live casino games, using the slots section, or completing a sbobet Login.

By registering an account on the sbobet platform or continuing to use any sbobet service, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, you must cease using the platform immediately.

This Privacy Policy should be read alongside the sbobet Terms and Conditions and Responsible Gaming policy, both of which form part of the contractual relationship between you and sbobet. This policy is effective from 1 January 2026 and supersedes all previous privacy notices issued by sbobet.

sbobet collects personal data through several channels, including account registration forms, transaction records, player support interactions, and automated technical systems. The categories of personal data we collect are described below.

sbobet does not collect or process special categories of sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data — unless required by law for identity verification purposes.

sbobet uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with these stated uses without first obtaining your consent.

• Account Management: To create, maintain, and administer your sbobet account, process your sbobet Login sessions, and manage your preferences and settings.
• Identity Verification (KYC): To verify your identity and age in compliance with responsible gaming obligations and anti-money laundering requirements. All players must confirm they are 18 years of age or older before their account is fully activated.
• Transaction Processing: To process deposits and withdrawals made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate record of all financial transactions on your account.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised access, and any other prohibited conduct on the sbobet platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through the sbobet support team, available 24/7 at [email protected].
• Personalised Promotions: Where you have provided consent, to send you promotional offers, bonus notifications, and seasonal promotions — such as Eid, Pohela Boishakh, Victory Day (16 December), and BPL match-day offers — tailored to your activity on the platform.
• Platform Improvement: To analyse usage patterns, improve platform performance, and enhance the overall experience for players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.
• Legal Compliance: To comply with applicable legal obligations, respond to lawful requests from regulatory authorities, and enforce sbobet's Terms and Conditions.

sbobet processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being used:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and sbobet — namely, the provision of betting, casino, and account services as described in the Terms and Conditions. This basis covers account management, transaction processing, and the delivery of core platform features.
• Legal Obligation: Processing is required to comply with legal obligations applicable to sbobet's operations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and age verification requirements.
• Legitimate Interests: Processing is necessary for sbobet's legitimate interests in operating a safe, fair, and commercially viable platform — including fraud detection, security monitoring, and platform analytics — where those interests are not overridden by your privacy rights.
• Consent: Where processing is based on your consent — for example, the sending of promotional communications or the use of non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

sbobet may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment Service Providers: Transaction data is shared with payment processors — including bKash, Nagad, Rocket, Upay, and card network partners — solely to execute deposit and withdrawal instructions. These providers are bound by their own data protection obligations.
• Identity Verification Providers: Identity and age verification data may be shared with third-party KYC service providers engaged by sbobet to fulfil its verification obligations. All such providers are contractually required to process your data only for the specified verification purpose.
• Game Providers: Limited technical identifiers (such as anonymised player IDs) may be shared with game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to facilitate game delivery and resolve technical disputes. Your full personal details are not disclosed to game providers.
• Legal and Regulatory Authorities: sbobet may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a valid court order, or in connection with the investigation of suspected criminal activity including money laundering or fraud.
• Professional Advisors: Personal data may be shared with sbobet's legal counsel, auditors, or financial advisors where strictly necessary and subject to professional confidentiality obligations.

All third parties with whom sbobet shares personal data are required to respect the confidentiality of that data and to process it only in accordance with sbobet's instructions and applicable data protection requirements.

The sbobet platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. The following types of cookies are used on the sbobet platform:

• Strictly Necessary Cookies: These cookies are essential for the sbobet platform to function. They include session cookies that maintain your sbobet Login state and security tokens that protect your account from unauthorised access. These cookies cannot be disabled without rendering core platform functions unavailable.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players interact with the sbobet platform — including pages visited, time spent, and errors encountered — to help sbobet improve platform performance. No personally identifiable information is collected by these cookies.
• Functionality Cookies: These cookies remember your preferences, such as display settings and language options, to provide a more personalised experience on return visits.
• Targeting and Promotional Cookies: Where you have consented, these cookies track your betting and gaming activity on sbobet to enable the delivery of personalised promotional offers. You may withdraw consent for these cookies at any time via your account settings.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the sbobet platform. For more information on the specific cookies used by sbobet, please contact [email protected].

sbobet retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply as a general guide:

• Account Data: Retained for the duration of the active account relationship, plus a minimum of 5 years following account closure to comply with anti-money laundering record-keeping requirements.
• Transaction Records: All deposit and withdrawal records are retained for a minimum of 5 years following the date of the transaction.
• KYC and Identity Documents: Copies of identity documents submitted for verification are retained for the duration of the account relationship plus 5 years post-closure, or longer if required by a regulatory obligation.
• Support Communications: Records of customer support interactions are retained for 3 years following the closure of the relevant support case.
• Technical and Log Data: Server logs, IP address records, and session data are retained for a maximum of 12 months unless required for an active investigation.

At the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with an identifiable individual.

As a registered sbobet player, you have the following rights in relation to the personal data that sbobet holds about you:

• Right of Access: You have the right to request a copy of all personal data sbobet holds about you, together with information about how that data is being used and stored.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by sbobet. Where possible, corrections can be made directly through your account settings, or by contacting support.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing. This right is subject to sbobet's legal data retention obligations and may not apply where retention is required by law.
• Right to Restrict Processing: You have the right to request that sbobet restrict processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or while an objection to processing is being considered.
• Right to Data Portability: Where processing is based on your consent or a contractual necessity, you have the right to receive a copy of your personal data in a structured, machine-readable format and to have that data transferred to another service provider where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on sbobet's legitimate interests. sbobet will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the sbobet support team at [email protected]. We will verify your identity before processing any data rights request to protect the security of your account information.

sbobet does not knowingly collect, process, or store personal data relating to persons under the age of 18. The sbobet platform is an adult betting and gaming platform intended exclusively for players aged 18 and over. Age verification is conducted as part of the account registration and KYC process for all new players.

If sbobet becomes aware that personal data has been collected from a person under the age of 18 — whether as a result of a player misrepresenting their age during registration or through any other means — the affected account will be immediately suspended, all associated personal data will be securely deleted, and any funds held in the account will be handled in accordance with sbobet's responsible gaming policy.

Parents and guardians who are concerned that a minor may have accessed the sbobet platform are encouraged to contact sbobet support at [email protected] without delay. sbobet will investigate all such reports promptly and take appropriate action.

sbobet implements a multi-layered approach to data security to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include the following:

• 256-bit SSL Encryption: All data exchanged between your device and the sbobet platform is encrypted in transit using industry-standard 256-bit SSL/TLS encryption. This protects your sbobet Login credentials, payment details, and personal information from interception.
• Secure Server Infrastructure: sbobet's platform data is hosted on secure servers with restricted physical and logical access. Server environments are monitored continuously for unauthorised access attempts and suspicious activity.
• Access Controls: Access to personal data within sbobet's internal systems is restricted on a strict need-to-know basis. Employees and contractors with access to player data are subject to confidentiality obligations and undergo regular security awareness training.
• Account Security Features: Players are required to use strong passwords on their sbobet accounts. Additional security features, including two-factor authentication for high-value transactions, are available to players who wish to enhance their account security.
• Fraud Detection Systems: sbobet employs automated fraud detection systems that monitor account activity for anomalous patterns — including unusual login locations, atypical transaction volumes, and signs of account takeover — and flag these for investigation.
• Regular Security Reviews: sbobet conducts regular reviews of its data security practices and infrastructure to identify and address potential vulnerabilities. Security improvements are implemented on a continuous basis.

Whilst sbobet takes all reasonable technical and organisational measures to protect your personal data, no online platform can guarantee absolute security. Players are encouraged to keep their sbobet Login credentials confidential and to contact support immediately if they suspect unauthorised access to their account.

The sbobet platform may contain links to third-party websites or services — for example, links to payment provider information pages or responsible gaming support organisations. This Privacy Policy applies exclusively to the sbobet platform and does not extend to any third-party websites that you may visit via links on the sbobet site.

sbobet is not responsible for the privacy practices, data handling policies, or content of any third-party websites. Players are strongly encouraged to review the privacy policies of any external websites they visit before submitting any personal information. sbobet does not endorse and is not affiliated with any third-party website unless explicitly stated.

sbobet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. The following process applies to all material updates:

• When material changes are made to this Privacy Policy, sbobet will notify registered players by email or via an in-platform notification at least 7 days before the changes take effect.
• The current version of this Privacy Policy, including the date of the most recent update, will always be accessible at https://sbobet.vu/privacy-policy.
• Your continued use of the sbobet platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
• If you do not accept a revised Privacy Policy, you must cease using the sbobet platform and may request account closure by contacting sbobet support.

Minor updates — such as corrections of typographical errors or clarifications that do not change the substantive meaning of the policy — may be made without prior notice. The date shown in the "Last Updated" field at the top of this page will always reflect the date of the most recent change of any kind.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way sbobet handles your personal data, please contact the sbobet support team using the details below. Our team is available 24 hours a day, 7 days a week, including during BPL match days and public holidays in Bangladesh (Bangladesh Standard Time, UTC+6).

When submitting a data rights request, please include your registered account username or email address so that our team can verify your identity and locate your account records efficiently. sbobet aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days of receipt.